D-2 The Phone Call — 2021 Edition

You know it when you get it — the vituperative voice calling for your head on a platter who still wants your help. In this updated classic, Chris will share the most effective methods for responding to caustic calls and enraged emails. Learn to create win-win outcomes by identifying the origins of other people’s strong emotions, using that information to fuel patience and empathy, and then engaging their collaboration. A customer service cornerstone.


Nov 13 2021

Local Time

  • Timezone: America/New_York
  • Date: Nov 13 2021
  • Time: 9:00 am - 10:00 am

Event Type